After a thorough evaluation of our auto insurance claims and reduced losses during recent weeks, Grange Insurance has decided to return some premium to personal auto policyholders in the form of a 25% credit for the months of April and May. We estimate the total credit impact to be up to $25 million throughout the 13 states in which our enterprise operates.
Grange is taking this action because it’s the right thing to do during a difficult time for our loyal customers, many of whom have been personally and financially impacted by the pandemic. Our dedication to our mission of providing peace of mind and protection during life’s unexpected events has never been stronger. We’ve always been a company that cares about people and we’re taking important and meaningful steps to support our independent agents and customers during this time.
Pending regulatory approval, Grange will issue payments to all personal auto policies in force for the months of April and May, with the flexibility to extend depending on circumstances. The premium credits announced today are in addition to the relief Grange is already providing to customers, including offering a grace period to pay premiums for policyholders directly impacted by the circumstances surrounding COVID-19 as well as temporarily adjusting our coverages for both restaurant commercial clients and restaurant employees who have personal auto coverage with us. We also offer customers the ability to manage their insurance safely from home using their MyGrange account or our Grange Mobile app.
Being here for our associates, agents, customers and communities is what matters most. During these uncertain times we are committed to providing the same excellent service and support to our agents and customers – and we thank you for putting your trust in us.
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